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Questions, feedback, or just want to say hello? Our team is available 24/7 to help with anything you need.

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Available 24/7, every day of the year.

+1 (800) SUMMIT-AIR

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care@summitair.com

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Quick Answers

Common Questions

How do I check in for my flight?

Online check-in opens 24 hours before departure via our website or mobile app. You can also check in at the airport — we recommend arriving 2 hours early for domestic and 3 hours for international flights.

What is the baggage allowance?

Economy: 1 bag up to 23kg. Premium: 2 bags up to 23kg each. Business: 3 bags up to 32kg each. Carry-on: 1 bag + 1 personal item on all fares.

Can I change or cancel my booking?

Yes. All Summit Air tickets are changeable with no change fee — you only pay the fare difference. Cancellations within 24 hours of booking are fully refundable.

Is Wi-Fi really free?

Yes. Unlimited high-speed Wi-Fi is complimentary on every flight, in every cabin. No data caps, no time limits, no hidden fees.

How do I request a refund?

Select "Refund Request" in the form above and include your booking reference. Most refunds are processed within 7 business days.

Headquarters

Summit Air Global HQ
150 Sky Harbor Boulevard
New York, NY 10001, USA

Open 24/7, 365 days a year

+1 (800) SUMMIT-AIR

Global Presence

Regional Offices

New York

150 Sky Harbor Blvd
New York, NY 10001
+1 (800) SUMMIT-AIR

London

42 Aviation Way
Heathrow, TW6 2JA
+44 20 7864 9000

Singapore

8 Airport Boulevard
Changi, 819643
+65 6789 8000

Dubai

Sheikh Zayed Road
Dubai, UAE
+971 4 800 9000